The Service Associate – Reservations Executive is responsible for handling guest reservations, amendments, cancellations and enquiries across telephone, email and online channels. Candidates should have good communication and customer-service skills, sound computer knowledge and strong attention to detail. Previous experience in hotel reservations, front office or a related hospitality role is preferred. Familiarity with property-management and reservation systems, fluency in English and the ability to manage several requests accurately are advantageous. The successful candidate is expected to provide warm, professional service, meet response and conversion targets, maintain accurate booking records and coordinate effectively with Front Office, Revenue and other hotel departments. Flexibility to work shifts, weekends and public holidays is normally required.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is known for warm Asian hospitality, high service standards and memorable guest experiences. Shangri-La hotels offer accommodation, dining, meetings, wellness and leisure facilities, serving both business and vacation travellers. In Singapore, the company operates established luxury properties and provides opportunities across guest services, food and beverage, rooms, sales, finance and hotel operations. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a genuine commitment to caring for guests.
Singapore is a compact, multicultural city-state and island destination with strong opportunities in hotels, restaurants, tourism, retail, aviation, finance, technology and healthcare. English is widely used, while Malay, Mandarin and Tamil are also official languages. Life is safe, convenient and highly connected, with excellent public transport, diverse food, modern shopping areas and active neighbourhoods, although rent and daily expenses can be high. Hospitality employees should expect a fast-paced, service-oriented environment and may work shifts, weekends and public holidays. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit; eligibility depends on salary, qualifications, occupation and government requirements. Secure a job offer before relocating, verify the pass arrangement with the employer and budget for accommodation, deposits, healthcare and transport. Singapore's tropical climate is hot and humid year-round, with frequent rain.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...