The Reservation Executive manages room and booking enquiries through phone, email, and online channels, converts enquiries into confirmed reservations, and maintains accurate guest and reservation records. Candidates should have hotel reservations or front-office experience, strong communication skills, good English, and familiarity with hotel reservation systems and basic office software. Knowledge of room types, rates, packages, promotions, and availability is important. The role requires attention to detail, numerical accuracy, a professional telephone manner, and the ability to work shifts, weekends, and public holidays. Shangri-La expects the candidate to deliver warm, efficient service, maximise room revenue, handle amendments and cancellations accurately, and coordinate effectively with Front Office, Sales, and other hotel departments.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is recognised for attentive service, comfortable accommodation, thoughtful dining, and a strong emphasis on genuine Asian hospitality. Shangri-La Hotel Singapore is located near Orchard Road and serves leisure travellers, business guests, families, and events. Employees typically work in a multicultural environment with structured service standards, training opportunities, and career pathways across the group. The company offers roles in rooms, food and beverage, culinary operations, sales, finance, engineering, wellness, and guest services. A Reservation Executive supports the commercial and guest-service functions by helping customers choose suitable accommodation and ensuring bookings are handled smoothly from enquiry through arrival.
Singapore is a compact, modern island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and professional services. Its culture blends Chinese, Malay, Indian, and international influences, reflected in festivals, neighbourhoods, languages, and excellent hawker food. Life is convenient and generally safe, with efficient public transport, reliable healthcare, abundant shopping, and many parks and waterfront areas. Housing can be expensive, especially near the city centre, so newcomers often compare shared apartments and accommodation near MRT lines. Foreign employees usually need an employer-sponsored work pass; eligibility depends on qualifications, salary, and the role, with common options including the Employment Pass and S Pass. Employers normally submit the application, while approval is handled by Singapore’s Ministry of Manpower. New arrivals should budget for rent, deposits, transport, insurance, and daily expenses, and confirm pass requirements before relocating.
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