Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel calls, guest requests and internal communications through the service centre. Requirements typically include a secondary education or hospitality qualification, previous customer-service or hotel experience, clear spoken English, good telephone etiquette and basic computer skills. Additional languages are advantageous. The successful candidate is expected to respond promptly and courteously, record and follow up on requests accurately, maintain confidentiality, coordinate with hotel departments and provide consistent Shangri-La service standards. Flexibility to work rotating shifts, weekends and public holidays is essential, along with a calm, professional manner under pressure.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for warm Asian hospitality, high service standards and distinctive properties ranging from city hotels to island resorts. Its Singapore operations serve business and leisure travellers and typically include restaurants, meeting facilities, guest services and extensive hospitality teams. Employees are generally expected to demonstrate courtesy, attention to detail, teamwork and genuine care for guests. The company offers opportunities across front office, food and beverage, housekeeping, engineering, finance and management, with training and internal career development commonly forming part of its employment approach.

Destination Guide

Singapore is a compact, highly connected island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance and technology. The culture is multicultural, blending Chinese, Malay, Indian and international influences, with English widely used at work. Life is safe and convenient, supported by excellent public transport, modern healthcare and plentiful dining options. Housing can be expensive, especially near central areas, so many workers choose shared accommodation or locations close to MRT lines. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. Candidates should secure a written offer and understand accommodation, medical coverage and pass conditions before relocating. Singapore’s warm, humid weather, high living costs and fast-paced service culture should also be considered.