The Service Leader – Finance Shared Services is expected to supervise finance operations, maintain accurate accounting records, monitor service standards, and support timely reporting across Shangri-La properties. Typical responsibilities may include accounts payable or receivable, reconciliations, month-end closing, internal controls, process improvement, and coordination with hotels and regional teams. Candidates should have a degree or professional qualification in accounting or finance, relevant shared-services or hospitality experience, strong Excel and accounting-system skills, and a good understanding of Malaysian accounting practices. Leadership, attention to detail, communication, confidentiality, and the ability to meet deadlines are essential. Experience with ERP systems and managing or coaching a finance team would be advantageous.
Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its service culture, distinctive Shangri-La brand, and portfolio of luxury and upper-upscale properties. In Malaysia, Shangri-La has operated well-known hotels and resorts, employing teams in rooms, food and beverage, finance, sales, engineering, and guest services. A finance shared-services role supports consistent accounting processes, controls, reporting, and service delivery across business units. Employees typically work in a structured multinational environment with opportunities for training, internal mobility, and exposure to hospitality operations.
Malaysia offers opportunities in hospitality, finance shared services, technology, manufacturing, education, healthcare, and tourism. Kuala Lumpur and Selangor provide the broadest professional market, while Penang, Langkawi, Sabah, and Sarawak offer strong tourism and resort employment. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in business, alongside Bahasa Malaysia. Lifestyle ranges from busy urban living to relaxed coastal and island communities, with affordable food, warm weather, and diverse transport options. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling the application and eligibility requirements. Dependants may require separate passes. Before relocating, confirm salary, accommodation, medical coverage, tax treatment, contract terms, and work authorization. Island locations can have fewer services and higher imported-goods costs, so budget and housing should be checked carefully.
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