The Assistant Director of Sales, RSR & GSH supports Shangri-La’s sales strategy, likely covering resort sales and global sales accounts. Requirements typically include a degree or diploma in hospitality, business, or a related field, several years of hotel sales experience, and a strong record in corporate, leisure, group, or international market development. The candidate should understand the Malaysian and wider Asia-Pacific travel markets, manage key accounts, prepare sales plans and forecasts, and work confidently with revenue, marketing, events, and operations teams. Excellent communication, negotiation, presentation, networking, leadership, and commercial analysis skills are expected. Knowledge of hotel systems and willingness to travel are advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for warm Asian hospitality, high service standards, distinctive luxury properties, and strong destination experiences. Its portfolio includes the Shangri-La, Traders, JEN, and Kerry hotel brands. In Malaysia, the group has established properties serving business travellers, leisure guests, families, and international tour groups. Employees generally work in a multicultural environment with structured service procedures, sales targets, training opportunities, and career mobility across the wider group. Roles in sales involve developing accounts, promoting hotel facilities, strengthening travel-trade relationships, and supporting occupancy and revenue growth.
Malaysia offers varied opportunities in luxury hotels, resorts, tourism, events, food and beverage, aviation, and corporate travel. Popular island and coastal destinations include Langkawi, Penang, Kota Kinabalu, Tioman, and parts of Sabah and Sarawak, while Kuala Lumpur remains the main commercial hub. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality. Lifestyle ranges from lively urban living to relaxed beach communities, with generally affordable food and transport compared with many global cities. Foreign employees normally need an employment pass sponsored by the hiring company, and approval must be obtained before starting work. Employers commonly assist with documentation, but candidates should confirm pass type, accommodation, insurance, tax, and relocation terms. Malaysia is warm and humid year-round, with monsoon conditions varying by coast.
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