The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, reservations coordination, guest services and daily hotel operations. Requirements typically include a diploma or degree in hotel management, several years of front-office experience, and previous supervisory experience in an upscale or luxury hotel. Strong English communication, computer and property-management-system skills are expected; knowledge of additional languages is advantageous. The successful candidate should be guest-focused, well organised, calm under pressure and confident in handling complaints, VIP arrivals, staff scheduling and operational decisions. Flexibility to work shifts, weekends and public holidays is essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and a portfolio that includes city hotels, beach resorts and destination properties. Shangri-La hotels generally offer accommodation, dining, wellness, events and business facilities, serving leisure travellers, corporate guests and luxury holidaymakers. In Malaysia, the company has operated prominent properties including Shangri-La Kuala Lumpur and resort destinations such as Rasa Ria in Sabah. Employees can expect a structured international hotel environment, strong emphasis on guest satisfaction, professional presentation, teamwork and operational consistency.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal resort areas. Jobs are available in front office, food and beverage, housekeeping, culinary operations, events and hotel administration, with luxury resorts often offering staff meals, accommodation or service benefits. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism. Lifestyle ranges from busy city living to relaxed island life, with affordable food, tropical weather and excellent beaches, diving and rainforests. Malaysia is not one island, but Langkawi, Penang and parts of Sabah are popular island destinations. Foreign employees normally require an employer-sponsored Employment Pass, and the hiring company handles much of the application process. Candidates should confirm eligibility, contract terms, accommodation, medical coverage and relocation costs before accepting an offer.
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