The Learning & Development Manager is expected to lead training and development programs for hotel colleagues, identify capability gaps, coordinate onboarding, and support service-quality and leadership initiatives. Candidates should have a degree or diploma in human resources, hospitality, business, or a related field, together with several years of training or hotel experience. Strong facilitation, communication, presentation, coaching, and organizational skills are essential. The role requires familiarity with learning needs analysis, training evaluation, performance development, and relevant employment practices. Shangri-La will expect a confident, approachable professional who can work with department heads, motivate colleagues, maintain accurate training records, and align learning activities with operational and business goals.
Shangri-La Group is a prominent luxury hospitality company founded in Hong Kong and known for its hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is recognised for its Asian-inspired hospitality, personalised service, and strong emphasis on colleague development and guest experience. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang, and Sabah. Working for the group can provide exposure to international service standards, structured training, multicultural teams, and career mobility across hotel departments and locations. Specific benefits, accommodation arrangements, incentives, and salary will depend on the property, seniority, and employment contract.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and other resort destinations. Penang combines heritage architecture, vibrant food culture, beaches, and a relaxed urban lifestyle, while Langkawi is known for resorts, island activities, and tourism-focused work. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; respect for religion, modest dress, and local customs is important. Living costs vary, with Kuala Lumpur generally more expensive than regional resort areas, although housing and transport may be provided by some hotels. Foreign employees normally need an employer-sponsored Employment Pass, and the company typically handles immigration documentation after approval. Candidates should confirm visa eligibility, medical requirements, accommodation, transport, tax obligations, and contract benefits before relocating. English is widely used in international hotels, while Malay is the national language.
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