The Duty Manager oversees daily hotel operations during assigned shifts, coordinates front-office and guest-service teams, handles complaints, supports check-in and check-out, and ensures Shangri-La service standards are maintained. Candidates are generally expected to have a hospitality or hotel-management background and several years of experience in front office, guest relations, or hotel operations. Strong communication, leadership, problem-solving, computer, and organizational skills are required. The role requires flexibility to work rotating shifts, weekends, and public holidays. The successful candidate should be guest-focused, calm under pressure, professionally presented, commercially aware, and able to coordinate effectively with housekeeping, food and beverage, engineering, security, and management teams.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, attractive locations, and the company’s philosophy of genuine care for guests. In the Philippines, Shangri-La operates several well-known properties, including urban hotels and island resorts such as Shangri-La Boracay. Employees typically work in a structured, service-oriented environment with emphasis on guest satisfaction, teamwork, presentation, and operational standards. Benefits may include meals, uniforms, service charge, accommodation or staff housing at selected resorts, discounts, training, and career opportunities within the wider group, although the exact package depends on the property and employment contract.
The Philippines is an archipelago with diverse destinations and strong opportunities in hotels, resorts, restaurants, tourism, diving, wellness, and events. Popular employment locations include Boracay, Cebu, Palawan, Bohol, Siargao, and Metro Manila. Island life is generally warm, relaxed, and community-oriented, with beaches, water activities, local markets, festivals, and a strong English-speaking culture. Living costs vary considerably: resort islands can be expensive for housing and imported goods, while local food and transport may remain affordable. New arrivals should prepare for tropical weather, seasonal typhoons, and occasional transport or internet disruptions. Filipino applicants normally need standard employment documents and government registrations. Foreign nationals require an employer-sponsored work permit and appropriate visa, commonly a 9(g) work visa, and should not begin work on a tourist visa. Confirm salary, accommodation, transportation, insurance, and relocation support before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...