Assistant Front Office Manager

Job Description

The Assistant Front Office Manager supports daily front desk operations, ensuring efficient check-in and check-out, accurate billing, guest satisfaction, and effective coordination with housekeeping and other departments. Requirements typically include a degree or diploma in hotel management, several years of front office experience, and previous supervisory responsibility. The candidate should have strong communication, leadership, problem-solving, and organisational skills, along with a professional appearance and service-focused attitude. Familiarity with hotel property-management systems, English proficiency, flexibility to work shifts, weekends, and holidays, and the ability to handle guest complaints calmly are generally expected.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts, and residences across major destinations worldwide. The company is recognised for warm Asian hospitality, high service standards, elegant accommodation, and extensive guest facilities including restaurants, wellness centres, meeting venues, and recreational activities. Shangri-La properties often provide structured training, international career opportunities, employee benefits, and a strong focus on guest experience. In the Philippines, the group operates well-known city and resort properties, serving business travellers, families, and holiday guests. Employees are generally expected to demonstrate professionalism, genuine care, cultural awareness, teamwork, and attention to detail while upholding Shangri-La’s service values.

Destination Guide

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and other resort islands, especially in front office, food and beverage, housekeeping, wellness, and events. Workplaces are usually multicultural, fast-paced, and strongly influenced by Filipino values of warmth, respect, family, and teamwork. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, healthcare access, internet quality, and living costs vary by destination. Foreign applicants normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements can include immigration approval, an Alien Employment Permit, medical documents, and a valid passport. Candidates should confirm sponsorship, accommodation, transport, taxes, and contract terms directly with the employer. Filipino applicants generally need standard employment documentation and may relocate between islands depending on the property.