The Captain is responsible for supervising daily restaurant or food-and-beverage service, coordinating waitstaff, welcoming guests, taking or checking orders, maintaining service standards, and resolving guest concerns professionally. Candidates should have previous experience in a hotel, restaurant, or resort environment, strong communication skills, and a good understanding of food and beverage operations. Knowledge of point-of-sale systems, menu items, service etiquette, hygiene standards, and basic cash handling is advantageous. Fluency in English is generally expected, while additional languages are helpful. The successful candidate should be well presented, attentive, dependable, able to lead a team, and comfortable working shifts, weekends, and public holidays in a busy hospitality setting.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised service, elegant surroundings, strong guest care, and its warm Asian hospitality culture. Shangri-La properties typically offer accommodation, restaurants and bars, banquet facilities, wellness services, and business or leisure amenities. In Malaysia, the company operates well-known hotels and resorts in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees commonly work in a structured international environment with training, career-development opportunities, staff benefits, and exposure to guests from around the world. Exact duties, benefits, and employment conditions vary by property and department.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Jobs are available in hotels, restaurants, beach resorts, cruise-related services, tourism, retail, and events, with stronger seasonal demand in popular holiday areas. Malaysian culture blends Malay, Chinese, Indian, Indigenous, and international influences, creating a diverse food, festival, and social environment. Lifestyle costs are generally moderate, although central Kuala Lumpur and major resort islands can be more expensive. Public transport is good in cities, while island locations often rely on buses, taxis, motorcycles, or ferries. Foreign workers normally require an employer-sponsored Employment Pass or appropriate work permit before starting employment; requirements depend on nationality, salary, occupation, and sector. Candidates should confirm visa sponsorship, accommodation, medical checks, and contract terms with Shangri-La before relocating. English is widely used in hotels, while Malay is the national language.
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