The Service Manager – F&B is responsible for overseeing daily food and beverage service, maintaining high guest-service standards, coordinating restaurant or outlet operations, supervising colleagues, and supporting revenue and cost-control targets. Candidates should have relevant hotel or restaurant management experience, strong knowledge of food and beverage operations, good communication skills, and the ability to lead multicultural teams. Shangri-La will expect a hands-on, guest-focused manager who can resolve service issues professionally, coach staff, maintain hygiene and safety standards, and work flexible shifts, weekends, and public holidays. Experience in a luxury hotel or resort environment and relevant hospitality qualifications would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, refined dining, wellness facilities, and resort experiences. In Malaysia, Shangri-La operates established city and resort properties, including hotels in Kuala Lumpur, Penang, and Sabah. The company offers career opportunities across food and beverage, rooms, culinary, engineering, finance, and management. Employees typically work in multicultural environments with structured service standards, training, and opportunities for internal development. Specific benefits vary by property and may include staff meals, accommodation or transport support, medical coverage, service charge, discounts, and annual leave.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, and professional services. Popular island destinations include Penang, Langkawi, Tioman, Redang, and parts of Sabah, while Kuala Lumpur and major mainland cities provide broader career options and transport links. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality, although Malay is the national language. Lifestyle costs vary, with resort islands often having higher prices and seasonal work patterns. Foreign employees generally need an employer-sponsored Employment Pass, and the company normally manages the application and approval process before work begins. Applicants should confirm salary, accommodation, medical cover, service charge, transport, and contract terms. Research local weather, healthcare, banking, housing, and travel connections before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...