Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring bedrooms, public areas and back-of-house spaces meet Shangri-La standards. Requirements typically include a diploma or degree in hospitality or a related field, several years of hotel housekeeping experience, and previous supervisory or managerial responsibility, preferably in an international luxury property. The successful candidate should be organised, practical and guest-focused, with strong knowledge of cleaning procedures, hygiene, laundry operations, budgeting and inventory control. They will be expected to train and motivate colleagues, manage staffing and schedules, monitor quality, control costs, coordinate with other departments and respond promptly to guest feedback. Strong communication, leadership, attention to detail and familiarity with hotel operating systems are important.

Company Info

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and serviced residences across Asia, the Middle East, Europe and other international markets. The group is known for personalised Asian-inspired hospitality, high service standards and a broad portfolio ranging from city hotels to beachfront resorts. Shangri-La properties typically provide accommodation, restaurants, wellness facilities, meeting spaces and leisure experiences for business and holiday guests. In Malaysia, the company has operated well-known properties in locations including Kuala Lumpur, Penang, Kota Kinabalu and nearby resort destinations. Employees generally work in a multicultural environment with structured hotel procedures, service training and opportunities to develop across departments or properties. Exact benefits vary by location, but hospitality roles may include meals, uniforms, medical coverage, staff rates and other benefits. The employer normally looks for confident leaders who can protect brand standards while creating a warm guest experience.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, wellness and events, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is ideal for a relaxed island lifestyle, with beaches, nature and a strong resort sector; Penang combines heritage, food and urban convenience. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism workplaces. Living costs are moderate, though resort islands can be more expensive and transport may be limited. Foreign employees generally need an employer-sponsored Employment Pass, and the employer normally handles approval and immigration procedures before work begins. A valid passport, signed contract, medical checks and relevant qualifications may be required. Candidates should confirm accommodation, flights, insurance, tax, pass conditions and whether dependants are supported before relocating. Weather is tropical year-round, with seasonal monsoon conditions varying by coast.