The Human Resources Manager is expected to lead people operations, recruitment, onboarding, employee relations, performance management, training, payroll coordination and compliance with Malaysian labour regulations. Candidates should have a degree or diploma in Human Resources, Business Administration or a related discipline, together with several years of hotel or hospitality HR experience. Strong knowledge of employment law, excellent communication and interpersonal skills, discretion, leadership ability and confidence working with multicultural teams are important. The successful candidate should be approachable, organised, commercially aware and able to support a positive service culture while handling confidential matters professionally. Experience with HR systems and luxury or international hotel brands would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised service, elegant properties and its distinctive Asian hospitality culture. Shangri-La hotels typically provide accommodation, dining, meetings, wellness and leisure facilities, serving both business and holiday travellers. In Malaysia, the company has operated prominent properties in locations including Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in multicultural, service-focused environments with opportunities for professional development across the wider group. The company places strong emphasis on guest satisfaction, colleague engagement, operational standards, integrity and teamwork. Exact benefits and working conditions vary by property, position and local employment terms.
Malaysia offers varied opportunities in hospitality, tourism, retail, technology, education, healthcare and professional services. Island and resort destinations such as Langkawi, Penang, Tioman, Perhentian, Redang and parts of Sabah are especially active in hotels, restaurants, diving and leisure services. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hospitality, alongside Bahasa Malaysia. Lifestyle ranges from busy urban living in Kuala Lumpur and Penang to a slower beach or island environment. Costs are generally moderate, though accommodation in resort areas can be seasonal and higher. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Candidates should confirm eligibility, medical requirements, taxation, accommodation and dependent arrangements before relocating. Public transport is strongest in cities, while island living may require ferries, boats or limited local transport.
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