The Captain at Red Sugar is responsible for supervising daily bar and lounge operations, coordinating service staff, welcoming guests, taking orders, maintaining presentation standards, and ensuring prompt, courteous service. Candidates should have relevant experience in a hotel, restaurant, lounge, or bar environment, with strong knowledge of food and beverage service. Good spoken English and communication skills are expected; Cantonese and Mandarin are advantageous. The role requires leadership, attention to detail, a polished appearance, and the ability to remain calm during busy periods. The successful candidate is expected to support colleagues, handle guest concerns professionally, follow hygiene and safety procedures, and help achieve the hotel’s quality and revenue targets. Flexible availability for shifts, weekends, and public holidays is normally required.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for personalized service, refined accommodation, distinctive dining, and strong attention to guest experience. In Hong Kong, Shangri-La operates properties including Kowloon Shangri-La and Island Shangri-La. Red Sugar is the stylish rooftop bar at Kowloon Shangri-La, offering cocktails, drinks, light cuisine, and views across Victoria Harbour. The company provides opportunities in hotel operations, food and beverage, culinary services, guest relations, sales, and corporate functions. Employees typically work in a multicultural environment with structured service standards, training opportunities, staff benefits, and potential career mobility within the wider Shangri-La network.
Hong Kong is a dynamic international city rather than a traditional island destination, combining dense urban districts, mountains, beaches, and nearby outlying islands. Hospitality creates regular opportunities in hotels, restaurants, bars, tourism, events, and luxury retail, although competition is strong and Cantonese can be a significant advantage. The culture blends Cantonese traditions with international influences; staff should value punctuality, hierarchy, efficiency, and attentive service. Lifestyle is fast-paced, convenient, and generally safe, with excellent public transport, diverse food, shopping, nightlife, and outdoor activities. Overseas hires normally need an employment visa sponsored by the employer before starting work. Applicants generally require a confirmed job offer, relevant qualifications or experience, and proof that the role cannot readily be filled locally. Employers commonly assist with visa documentation, but relocation costs, accommodation, and medical arrangements should be confirmed before accepting an offer. Housing can be expensive, so budgeting is important.
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