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Service Manager Engineering

Indonesia Shangri-La IDR 12,000,000–25,000,000/month, typically plus service charge and benefits*
Job Description

The Service Manager Engineering is responsible for supervising hotel engineering and maintenance operations, ensuring reliable building services, utilities, equipment, guest facilities and preventive-maintenance programs. Requirements typically include a diploma or degree in engineering, several years of experience in hotel or resort engineering, and practical knowledge of electrical, mechanical, plumbing, HVAC, fire-safety and energy systems. The candidate should have strong leadership, troubleshooting and budgeting skills, understand local safety regulations, and be comfortable coordinating contractors and other departments. Shangri-La will expect a hands-on, service-focused manager who responds quickly to breakdowns, maintains high safety and quality standards, controls costs, develops technicians and supports a positive guest experience.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognized for its hotels, resorts and distinctive service culture. The company operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Shangri-La Circle and related hospitality concepts. Its hotels generally combine accommodation, restaurants, recreation, meetings and wellness facilities, creating a demanding environment for engineering and operations teams. Shangri-La emphasizes warm Asian hospitality, attention to detail, employee development, sustainability and guest safety. In Indonesia, its properties serve both international visitors and domestic travelers, often combining resort facilities with extensive grounds, pools, restaurants and back-of-house infrastructure. Engineering leaders are therefore important in protecting asset quality, supporting uninterrupted operations and delivering a comfortable, safe guest experience.

Destination Guide

Indonesia offers opportunities in hotel engineering, facilities management, construction, tourism, energy and property services, especially on Bali, Java, Lombok, Batam and resort islands. Bali has the largest international hospitality market and a relaxed, multicultural lifestyle, but housing and traffic can be challenging. Jakarta and Surabaya provide broader professional networks and urban amenities, while Lombok and other islands offer a quieter resort environment with fewer services. Indonesian culture values hospitality, respect for hierarchy, community and religious diversity; modest dress and local customs should be observed. Costs vary significantly by island, with resort locations sometimes charging premium prices. Foreign employees normally require employer sponsorship and the appropriate work authorization, such as an approved employment plan and KITAS. A tourist visa does not permit employment. Candidates should confirm salary, accommodation, insurance, flights, tax, relocation assistance and permit responsibility before accepting an offer.

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