Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for leading the housekeeping department and maintaining consistently high standards of cleanliness, presentation, hygiene and guest service. The role typically requires several years of housekeeping experience in a luxury hotel or resort, with previous supervisory or managerial responsibility. Candidates should have strong knowledge of room operations, public-area cleaning, laundry, linen control, budgeting, purchasing and health and safety procedures. Excellent leadership, communication and organisational skills are expected, together with the ability to train colleagues, manage staffing levels, control costs and respond effectively to guest concerns. Familiarity with hotel operating systems and strong spoken and written English are usually required.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, Asian-inspired hospitality and high standards in accommodation, dining, wellness and guest experiences. Shangri-La properties in Malaysia include hotels and resorts in Kuala Lumpur, Penang, Kota Kinabalu and other major destinations. Employees generally work in multicultural teams and receive exposure to structured hotel operations, luxury service standards and international career opportunities. Depending on the property and employment contract, benefits may include staff accommodation or allowances, meals, medical coverage, service charge, annual leave and training. Exact benefits vary by location, seniority and local employment terms.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, wellness, tourism and business services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. The country is culturally diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in hospitality workplaces. Lifestyle costs are generally lower than in many international hotel destinations, although central Kuala Lumpur and popular resort islands can be more expensive. Penang and Langkawi provide relaxed coastal living, while Kuala Lumpur offers stronger career networking and city amenities. Foreign employees normally need an employment pass arranged and sponsored by the hiring company; applicants should not begin work before approval. Employers commonly guide successful candidates through immigration, medical checks and relocation paperwork. A valid passport, authenticated qualifications and relevant experience may be requested. Weather is tropical year-round, with regional monsoon periods, so candidates should plan for heat, humidity and heavy rain.