The Club Ambassador welcomes and assists guests using the hotel’s club lounge, providing personalised check-in and check-out, concierge support, reservations, local recommendations and prompt handling of requests. Candidates should have hotel or guest-relations experience, strong communication and interpersonal skills, a polished and service-focused approach, and good spoken English; Cantonese and Mandarin are advantageous. The role requires professional presentation, attention to detail, confidence working with international guests, and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to deliver Shangri-La’s luxury service standards, anticipate guest needs, maintain accurate records and build lasting guest relationships.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, personalised guest service and high-quality accommodation, dining, wellness and event facilities. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving both leisure and business travellers. Shangri-La places strong emphasis on colleague development, cultural awareness, responsible business practices and creating memorable experiences for guests. In Hong Kong, the group operates several prominent luxury properties and offers career opportunities across guest services, food and beverage, culinary operations, housekeeping, sales, finance and hotel management.
Hong Kong is a compact international city and a major centre for hospitality, finance, retail and tourism. Hotel jobs are available in guest relations, front office, food and beverage, culinary operations, housekeeping and events, particularly in Central, Tsim Sha Tsui, Causeway Bay and Lantau. The culture blends Cantonese traditions with global influences; politeness, efficiency, punctuality and respect for hierarchy are valued. Life is energetic, convenient and urban, with excellent public transport, hiking trails, beaches and diverse dining. Most overseas employees require an employment visa sponsored by the employer, usually under the General Employment Policy, and must secure an approved job before relocating. Employers commonly advise on documentation, medical checks and accommodation. Rent can be high, so candidates should budget carefully and confirm benefits, working hours and housing support before accepting an offer.
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