The Service Manager – F&B is expected to oversee daily restaurant and beverage operations, maintain excellent guest service, coordinate staffing, monitor hygiene and service standards, and support revenue and cost-control targets. Candidates should have hospitality or food-and-beverage management experience, strong communication skills, sound knowledge of restaurant operations, and the ability to lead a multicultural team. Experience in a luxury hotel or resort is preferred. The role requires flexibility for shifts, weekends and public holidays, along with a professional appearance, problem-solving ability and a genuine commitment to guest satisfaction.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its properties are known for personalized service, strong food-and-beverage operations, wellness facilities and distinctive destination experiences. In Malaysia, Shangri-La operates established properties including resorts in Penang and Kota Kinabalu, as well as city hotels. The company places considerable emphasis on warm Asian hospitality, employee development, responsible business practices and consistent international service standards. Working for Shangri-La can provide exposure to luxury resort operations, multicultural teams and structured training. Exact benefits, reporting lines and working conditions depend on the individual property and employment contract.
For this opportunity, Penang Island is a likely reference point if the role is attached to one of Shangri-La’s Penang resorts. Penang combines beaches, heritage architecture, excellent food and a lively expatriate community. Popular areas include George Town, Batu Ferringhi and Tanjung Bungah. Hospitality creates regular opportunities in hotels, restaurants, events, tourism and wellness, although competition is strongest for management roles. The lifestyle is relatively relaxed, with affordable local food, tropical weather and good access to beaches and cultural attractions. English is widely used in tourism, while Malay and Mandarin can be useful. Foreign employees normally require an Employment Pass sponsored by the employer; approval depends on qualifications, salary and immigration rules. Candidates should confirm visa sponsorship, accommodation, transport, medical coverage, service-charge arrangements and relocation costs before accepting an offer. Penang International Airport provides convenient regional connections.
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