The Information Technology Manager is expected to lead and support hotel technology operations, including networks, servers, property-management systems, cybersecurity, telecommunications, hardware and user support. Candidates typically need a degree or diploma in Information Technology, Computer Science or a related field, together with several years of experience in hospitality IT or a comparable service environment. Strong knowledge of hotel systems, IT infrastructure, data protection and vendor management is preferred. The role requires sound troubleshooting skills, project-management ability and clear communication with colleagues, guests and suppliers. The successful candidate should be service-oriented, organised, dependable and comfortable supporting operations outside normal office hours when urgent technical issues arise.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, comfortable accommodation, high-quality dining and a strong emphasis on genuine Asian hospitality. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu and Boracay. Its hotels serve business travellers, leisure guests, families and major events, creating a wide range of professional opportunities. Employees generally work in a multicultural environment where guest satisfaction, operational excellence, teamwork and professional presentation are highly valued. An Information Technology Manager supports the systems and digital infrastructure that allow the property to deliver reliable, secure and efficient guest and staff services.
The Philippines offers opportunities in tourism, hotels, information technology, business-process services, healthcare, education, construction and retail. Major employment centres include Metro Manila on Luzon, Cebu in the Visayas and Davao on Mindanao, while resort islands such as Boracay, Palawan and Bohol provide hospitality-focused work. Filipino culture is warm, family-oriented and sociable, with English widely used in business and daily communication. Lifestyle varies from fast-paced urban living to relaxed coastal communities; costs are generally lower than in many Western countries, although Manila rents can be high. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly a 9(g) pre-arranged employment visa, with procedures handled through Philippine authorities. Relocating employees should confirm sponsorship, accommodation, tax obligations, healthcare coverage and contract terms before arrival. Climate is tropical, with a dry season and a wetter typhoon season in many areas.
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