The Service Manager – L&D / Service Excellence Manager is responsible for designing and delivering training that improves guest service, colleague performance and overall resort standards. Candidates should have proven experience in luxury hospitality training, service quality, coaching or learning and development, preferably within an international hotel or resort. Strong communication, presentation and organizational skills are essential, along with the ability to work with multicultural teams and measure training results. The successful candidate is expected to be hands-on, approachable and confident in identifying service gaps, developing improvement plans and promoting Shangri-La’s service culture across departments.
Shangri-La is a leading luxury hospitality group founded in Asia and recognized internationally for warm, personalized service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other key destinations. Its properties are known for high service standards, distinctive locations and a strong emphasis on colleague development. Shangri-La’s Maldives resort, Shangri-La’s Villingili Resort & Spa, is located on a private island in Addu Atoll and provides luxury accommodation, restaurants, wellness facilities and extensive recreational activities. The organization promotes its values through the Shangri-La Cares culture, encouraging genuine hospitality, teamwork, respect and continuous improvement. Working for the group can provide valuable international experience, structured training and opportunities to progress within a global luxury hotel network.
Maldives resort islands offer career opportunities in hospitality, including front office, food and beverage, housekeeping, engineering, spa, marine activities, finance, human resources and training. The culture is welcoming and community-minded, with Islam shaping local customs, dress and public behavior. Resort life is peaceful but can feel remote; employees usually live on the island, with accommodation, meals and staff activities provided. Days off may include snorkeling, diving, fishing, water sports or visits to nearby local islands. For foreign employees, the employer normally arranges the employment approval and work visa, subject to medical checks and government requirements. Relocation involves international travel, limited access to shops and healthcare on remote islands, and adapting to tropical weather. Candidates should confirm salary, service charge, housing, flights, insurance, leave and contract terms before accepting an offer.
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