The Service Manager – F&B (AGSM) is expected to oversee daily food and beverage operations, maintain high service standards, manage guest satisfaction, control costs, and support the training and performance of restaurant teams. Candidates should have several years of hospitality or restaurant management experience, strong leadership and communication skills, and a sound understanding of F&B operations, budgeting, hygiene, and service procedures. Experience in an international luxury hotel is advantageous. The role requires a hands-on manager who can work flexible shifts, remain calm under pressure, coordinate effectively with kitchen and hotel departments, and consistently represent Shangri-La’s standards of gracious hospitality.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts, and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels typically combine upscale accommodation with restaurants, wellness facilities, meeting spaces, and destination experiences. The company places strong emphasis on warm Asian hospitality, guest satisfaction, employee development, and operational excellence. Benefits for hotel employees may include service charge, staff meals, accommodation or housing support in selected locations, medical coverage, discounts, and opportunities to transfer within the group. In Malaysia, Shangri-La operates well-known city and resort properties, offering career paths in food and beverage, rooms, culinary operations, events, and hotel management.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, retail, and marine activities, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort areas. Island life in Langkawi, Penang, or Sabah is generally relaxed, multicultural, and community-oriented, with easy access to beaches, nature, and water sports. Living costs vary: resort islands may be more expensive for imported goods, while local food and public transport can be affordable. Malaysia’s culture blends Malay, Chinese, Indian, and indigenous traditions, and English is widely used in hospitality. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled by the company and Malaysian authorities before starting work. Candidates should confirm accommodation, transport, medical coverage, service charge, contract terms, and relocation support before accepting an offer.
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