Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel training or operational experience. Strong knowledge of service standards, training needs analysis, facilitation and performance development is expected. The successful candidate should be confident delivering engaging sessions, coaching employees and managers, maintaining training records, supporting Shangri-La standards and ensuring compliance with brand, safety and local requirements. Excellent communication, organisation and interpersonal skills are essential, as is the ability to work with multicultural teams in a fast-paced hospitality environment.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for its Asian-inspired service philosophy, welcoming guest experience and strong focus on colleague development. Shangri-La properties in Malaysia include established city hotels and resort destinations, offering roles across front office, food and beverage, culinary, housekeeping, engineering, sales and corporate support. Employees typically work in diverse, service-oriented teams and are expected to uphold high standards of professionalism, care and attention to detail. Benefits may include accommodation or meals in selected properties, staff rates, training opportunities, medical coverage and career mobility, depending on the hotel and employment contract.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and corporate services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. The country combines Malay, Chinese, Indian and Indigenous cultures, with English commonly used in hospitality workplaces. Lifestyle ranges from busy city living to relaxed island life, with affordable food, tropical weather and excellent beaches, although transport and housing costs vary by location. Langkawi, Penang and Sabah are popular for resort careers, while Kuala Lumpur provides broader professional opportunities. Foreign nationals generally need an employer-sponsored Employment Pass arranged before starting work; requirements depend on salary, role and nationality. Candidates should confirm visa rules, accommodation, medical cover, taxes and contract conditions with Shangri-La. Malaysia is well connected internationally, but island postings may involve limited public transport and seasonal tourism fluctuations.