Housekeeping Coordinator

Job Description

The Housekeeping Coordinator supports the daily operation of the housekeeping department by coordinating room-status updates, assignments, work orders, supplies, lost-and-found records, and communication between housekeeping, front office, engineering, and other departments. Candidates should have relevant hotel or administrative experience, good organization and communication skills, attention to detail, and confidence using hotel systems and standard office software. The role requires a guest-focused attitude, professional appearance, confidentiality, and the ability to remain calm while managing changing priorities. Flexibility to work shifts, weekends, and public holidays is normally expected. Cantonese, English, and possibly Mandarin language skills are advantageous in Hong Kong.

Company Info

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized for its hotels, resorts, residences, and hospitality services across Asia, the Middle East, Europe, North America, and other international markets. Its properties operate under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is known for Asian-inspired hospitality, personalized guest service, elegant accommodation, and extensive dining and wellness facilities. Shangri-La emphasizes respect, teamwork, service excellence, learning, and opportunities for colleagues to build long-term hospitality careers. In Hong Kong, the company operates prominent luxury hotels and offers roles across rooms division, food and beverage, culinary, engineering, sales, finance, and corporate support functions. Benefits may include staff meals, uniform provision, training, service-related incentives, and hotel accommodation or travel privileges, depending on the property and employment terms.

Destination Guide

Hong Kong is a compact, fast-paced international city spread across Hong Kong Island, Kowloon, and the New Territories, with many outlying islands nearby. Hospitality is a major employment sector, especially in luxury hotels, restaurants, events, tourism, and retail. The culture blends Cantonese traditions with strong international influences; English is widely used in business, while Cantonese is valuable for guest-facing roles. Public transport is excellent, but housing is expensive and apartments are typically small. Employees should budget carefully for rent, commuting, insurance, and daily expenses. Foreign professionals generally need an employment visa sponsored by an eligible employer before starting work; dependants may qualify for related visas. Employers usually guide successful candidates through immigration procedures. Hong Kong offers excellent dining, hiking, beaches, cultural attractions, and convenient regional travel, although working hours in hotels can include rotating shifts, weekends, and public holidays.