The Client Advisor role in Surabaya involves managing customer relationships, understanding financial needs, promoting suitable banking products, and supporting service and business growth targets. Candidates are generally expected to hold a bachelor's degree, preferably in business, finance, marketing, or a related field, with experience in banking, sales, customer service, or relationship management. Strong communication, negotiation, presentation, and customer-handling skills are important. The candidate should be commercially minded, target-oriented, ethical, and able to build trust with individuals and businesses. Knowledge of banking products, financial services, and local markets is advantageous. Indonesian citizenship, professional appearance, teamwork, attention to compliance, and willingness to work from a branch environment in Surabaya may also be expected.
United Overseas Bank Limited (UOB) is a major Singapore-based bank with operations across Southeast Asia and selected global financial centres. Founded in 1935, UOB provides personal and business banking, wealth management, commercial banking, corporate finance, treasury, and investment services. In Indonesia, UOB serves retail customers, affluent clients, small and medium-sized enterprises, and large corporations through branches, digital channels, and specialist teams. The bank is known for its regional network, relationship-led service, and focus on responsible, long-term banking partnerships. Following its acquisition of Citigroup's consumer banking business in Indonesia, UOB expanded its customer base and capabilities in the country. Employees typically work in a regulated, performance-oriented environment where customer service, sales effectiveness, risk awareness, integrity, and collaboration are highly valued.
Surabaya, on Java, is Indonesia's second-largest city and a major commercial, industrial, port, and banking centre. Job opportunities are available in financial services, manufacturing, logistics, technology, retail, education, healthcare, and growing small businesses. The city has a practical, energetic culture, with strong East Javanese traditions, diverse food, historic districts, and welcoming communities. Living costs are generally lower than Jakarta, although housing and international schooling can be expensive in preferred areas. Public transport is improving, but many residents use motorcycles, cars, and ride-hailing services. Foreign workers usually need an employer-sponsored work permit and appropriate visa, while Indonesian citizens do not require relocation authorization. New arrivals should arrange employment, accommodation, health insurance, tax registration, and local documentation before moving. Nearby destinations include Mount Bromo, Malang, and Bali, with good air and road connections.
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