The Customer Service Analyst supports customers and business processes for Accenture or its clients, with Japanese-language communication as a key requirement. Responsibilities may include responding to inquiries, resolving issues, processing service requests, updating records, and meeting quality, productivity, and response-time targets. Candidates should be fluent in Japanese and English, possess strong written and verbal communication skills, and demonstrate customer-service judgment, attention to detail, patience, and problem-solving ability. Experience in a contact centre, shared-services environment, order management, or business process outsourcing is advantageous. Familiarity with CRM systems, Microsoft Office, and working across cultures is helpful. The role may involve shift work, including evenings, weekends, or public holidays, depending on client requirements.
Accenture is a global professional services company providing strategy, consulting, technology, operations, and interactive services to organizations worldwide. It helps clients modernize their businesses through cloud adoption, artificial intelligence, digital engineering, cybersecurity, technology implementation, and managed operations. Accenture serves industries including financial services, communications, healthcare, public service, retail, and manufacturing. In Malaysia, the company operates delivery and corporate teams supporting local and international clients, with roles spanning customer operations, technology, consulting, finance, and business process services. The company emphasizes continuous learning, digital skills, collaboration, and inclusion. Employment conditions, benefits, and career progression vary by position, business unit, and client assignment.
Malaysia offers opportunities in customer service, shared services, technology, finance, engineering, tourism, and multinational operations, especially around Kuala Lumpur, Penang, Johor, and Cyberjaya. Penang Island is popular with expatriates for its technology sector, food culture, heritage areas, and relaxed coastal lifestyle. Langkawi offers beaches and a slower pace but fewer corporate jobs, while Sabah and Sarawak provide strong tourism, resources, and environmental opportunities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in business, although Malay is the national language. Living costs are generally moderate, with Kuala Lumpur being more expensive than smaller cities. Foreign employees usually need an employer-sponsored Employment Pass, and the employer typically manages the application. Candidates should confirm sponsorship, medical requirements, tax obligations, housing, and relocation support before accepting an offer.
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