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Quality Analyst (Customer Service) - Japanese Speaker

Malaysia Accenture RM5,000–RM9,000 per month, depending on Japanese proficiency, experience, shift allowances, and benefits*
Job Description

The Quality Analyst reviews customer service interactions, evaluates calls or written cases against quality standards, identifies process gaps, and provides feedback to service teams. The role typically requires strong Japanese and English communication skills, customer-service or quality-assurance experience, attention to detail, and confidence using reporting or ticketing systems. Candidates are expected to monitor performance consistently, prepare quality reports, handle confidential information professionally, and work with operations and training teams to improve customer experience. Flexibility for shifts, strong analytical judgment, and the ability to give constructive feedback are also likely to be important.

Company Info

Accenture is a global professional services and technology company providing consulting, digital, technology, operations, and managed services to organizations worldwide. Its work covers cloud computing, artificial intelligence, cybersecurity, enterprise platforms, customer experience, software engineering, and business transformation. Accenture operates across many industries and employs a large international workforce, including teams in Malaysia that support regional and global clients. The company is known for structured learning programs, multilingual service operations, technology investment, and opportunities to work with multinational customers. Benefits and career progression vary by position, business unit, and employment terms. In this role, the successful candidate would likely contribute to Accenture’s customer operations practice by helping maintain service quality for Japanese-speaking customers and supporting continuous improvement across delivery teams.

Destination Guide

Malaysia offers opportunities in customer operations, technology, shared services, finance, manufacturing, and tourism, especially around Kuala Lumpur, Penang, Johor, and Cyberjaya. Japanese-speaking professionals are valued in multinational service centers and regional support teams. The culture is multicultural, with Malay, Chinese, Indian, and international influences; English is widely used in business, while Japanese is an advantage for client-facing roles. Lifestyle costs are generally moderate, with Kuala Lumpur offering extensive transport, dining, and urban amenities. Penang provides a slower pace and strong food culture, while Langkawi and other islands suit weekend travel. Foreign employees normally need an Employment Pass sponsored by their employer, with approval handled through Malaysian authorities. A valid passport, documented qualifications, and medical or background checks may be required. Confirm current immigration rules before relocating.