The ICT Support Engineer is expected to provide reliable technical support and service management for users and systems at the National Institute of Education. Typical requirements include a diploma or degree in information technology, computer science, or a related discipline, together with experience in IT service desks, incident management, troubleshooting, endpoint support, and common enterprise applications. Familiarity with ITIL practices, ticketing systems, Microsoft technologies, networking, and cybersecurity is useful. The successful candidate should communicate clearly with staff and students, investigate problems methodically, document solutions, meet service-level targets, and remain calm under pressure. A customer-focused attitude, willingness to learn, teamwork, and the ability to support users from diverse backgrounds are important.
Nanyang Technological University (NTU Singapore) is a major public research university located in western Singapore. It is known internationally for engineering, science, technology, business, education, and interdisciplinary research, and has a strong global student and academic community. The university also hosts the National Institute of Education (NIE), Singapore’s main teacher-training and education research institute. NTU operates a large campus with teaching facilities, laboratories, residences, libraries, digital services, and research centres, creating demand for a wide range of professional and technical roles. Its ICT teams support teaching, learning, research, administration, cybersecurity, and campus operations. Employees typically work in a structured, multicultural environment with opportunities to collaborate across faculties and departments. Benefits and employment terms vary according to the appointment type, qualifications, and university policies.
Singapore is a compact, safe, and highly connected island city with opportunities in technology, education, finance, healthcare, engineering, logistics, and research. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, practical, and fast-paced, with excellent public transport, efficient services, shopping, food centres, parks, and waterfront areas. Housing is convenient but can be expensive, especially near central districts; renting a room is often more affordable than renting an entire apartment. International hires generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications, and government approval. Relocating applicants should budget for rent, deposits, healthcare, transport, and daily expenses. NTU is in the west, with campus accommodation and good bus and rail connections to other parts of Singapore.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...