Patient Experience Facilitator

Job Description

The Patient Experience Facilitator supports patients, relatives and carers throughout their contact with the hospital. Responsibilities typically include gathering feedback, helping resolve concerns, promoting patient-centred care, assisting with surveys and patient-experience projects, and communicating findings to clinical and administrative teams. The role requires good communication, listening and organisational skills, sensitivity when handling complaints or difficult situations, accurate record-keeping, and confidence working with people from diverse backgrounds. Candidates should demonstrate empathy, professionalism, confidentiality, teamwork and the ability to manage competing priorities. Experience in a healthcare, customer-service, advocacy or patient-support environment is desirable, together with basic computer literacy and an understanding of equality, dignity and NHS values.

Company Info

The Royal Orthopaedic Hospital NHS Foundation Trust is a specialist NHS trust based in Birmingham, England. It provides comprehensive orthopaedic services, including diagnosis, surgery, rehabilitation and specialist treatment for bone and joint conditions. The trust serves patients locally, nationally and internationally and is recognised for its specialist clinical expertise, education and research. Its services include elective and complex orthopaedic surgery, trauma care, spinal treatment, musculoskeletal services and outpatient support. As a foundation trust, it works with patients, staff and the wider community to improve healthcare quality and experience. The organisation promotes compassionate care, inclusion, safety, teamwork and continuous improvement, creating opportunities across clinical, administrative, technical and support roles.

Destination Guide

The United Kingdom offers broad employment opportunities in healthcare, technology, engineering, finance, education, retail and hospitality. NHS roles are available across England, Scotland, Wales and Northern Ireland, although competition and registration requirements vary. British culture is generally diverse and multicultural, with strong traditions in sport, music, literature and local community life. Lifestyle ranges from busy cities and excellent public transport to quieter coastal and rural areas. Living costs are highest in London and some major cities; Birmingham and other regional centres can be more affordable. Skilled overseas workers usually need an appropriate visa, commonly the Skilled Worker visa, employer sponsorship and proof of eligibility. Healthcare professionals may also need professional registration. New arrivals should budget for rent, deposits, transport and healthcare-related costs, research tax obligations, and confirm current immigration rules before relocating.