The Design Researcher is expected to plan and conduct user research through interviews, usability testing, surveys, observation, and related methods. The role involves identifying customer needs, analyzing behavioral insights, creating research reports and personas, and translating findings into practical recommendations for digital products and banking services. Candidates typically need a degree in human-computer interaction, psychology, sociology, design, marketing, communications, or a related field, together with experience in UX research, service design, or customer research. Strong analytical, communication, presentation, facilitation, and stakeholder-management skills are important. The successful candidate should be comfortable working with designers, product managers, technology teams, and business units in an agile environment while advocating for customer-centered decisions.
Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest universal banks. Established in 1962, it provides services to individual customers, businesses, corporations, institutional clients, and affluent and private-banking customers. Its offerings include deposits, loans, credit cards, payments, treasury products, investment services, and digital banking solutions. Metrobank operates through branches, digital platforms, ATMs, and specialized relationship teams across the country, with additional international reach through selected offices and partnerships. The bank is part of the Metrobank Group and is known for its strong corporate, commercial, consumer, and financial-services businesses. As customer expectations increasingly shift toward convenient digital experiences, the organization continues to invest in technology, innovation, data, and user-centered service design. Employees may find opportunities in banking operations, technology, product development, risk, analytics, customer experience, and corporate support functions.
The Philippines offers varied career opportunities in banking, technology, business-process services, finance, design, healthcare, tourism, and education. Metro Manila, particularly Makati, Taguig, and Quezon City, is the main employment hub, while Cebu and Davao also have growing professional markets. Filipino culture is generally warm, family-oriented, collaborative, and English-friendly. Lifestyle ranges from fast-paced urban living to quieter coastal or provincial communities, with relatively affordable food, transport, and domestic travel compared with many international cities. Foreign nationals normally need an appropriate work visa or permit, commonly sponsored or supported by the employer; requirements depend on nationality, contract, and role. A valid passport, employment contract, immigration approvals, and local registration may be required. Relocating employees should budget for housing deposits, healthcare, commuting, tropical weather, and occasional traffic, and should verify current immigration rules before arrival.
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