The Online Product Support Officer supports Metrobank's digital banking products and services, helping ensure reliable and customer-friendly online experiences. Typical requirements include a bachelor's degree in business, information technology, computer science, or a related field; experience in digital banking, product support, customer service, or operations; strong communication and problem-solving skills; and the ability to use support, reporting, and productivity tools. The candidate is expected to investigate and resolve product issues, coordinate with technology and operations teams, monitor service concerns, document incidents, assist with testing and product improvements, and provide timely support to internal and external users. Attention to detail, customer focus, adaptability, and willingness to work with evolving digital platforms are important.
Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines' largest universal banks. Founded in 1962, it serves individual customers, businesses, corporations, institutions, and government-related organizations through a broad network of branches, ATMs, digital channels, and specialized banking services. Its offerings include deposits, loans, credit cards, payments, cash management, investment products, treasury services, and wealth management. Metrobank continues to invest in digital banking, technology, cybersecurity, and customer experience while maintaining a significant presence in traditional banking and corporate finance. The bank is part of the Metrobank Group, which has interests in financial services and related businesses. Its headquarters are in Makati City, the Philippines' main business and financial center. Employees typically work in structured, regulated environments where service quality, integrity, teamwork, risk awareness, and continuous process improvement are highly valued.
The Philippines offers career opportunities in banking, fintech, shared services, technology, customer support, tourism, healthcare, and business-process outsourcing. Metro Manila, especially Makati, Taguig, and Quezon City, has the largest concentration of professional jobs, while Cebu and Davao are growing regional centers. Filipino culture is generally warm, family-oriented, community-minded, and respectful, with English widely used in offices and daily business. Lifestyle varies from fast-paced urban living to relaxed coastal and provincial communities. Housing, transportation, and food are generally more affordable than in many major international cities, although Metro Manila traffic and rent can be challenging. Foreign professionals normally need an employer-sponsored work visa or permit; the 9(g) pre-arranged employee visa is commonly used, while short-term visitors cannot legally work. Relocating requires checking immigration rules, securing employment, arranging accommodation, and obtaining appropriate health coverage.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...