ACCOUNT SERVICING MANAGER, ACCOUNT SERVICING DEPARTMENT 1

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Account Servicing Manager oversees daily account-maintenance and servicing activities, ensuring requests, documentation, records, and transactions are processed accurately and within service standards. The role typically requires a bachelor's degree, several years of banking or financial-services operations experience, and strong knowledge of account procedures, controls, compliance requirements, and customer-service practices. Candidates should demonstrate people-management, problem-solving, communication, organization, and decision-making skills. The successful applicant is expected to supervise a team, coordinate with internal departments, resolve escalated servicing concerns, monitor turnaround times and quality, maintain confidentiality, and identify process improvements while meeting Metrobank's risk and control standards.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines' largest universal banks. Established in 1962, it serves individual customers, businesses, institutions, and government-related clients through a broad range of banking and financial products. Its services include deposits, lending, payments, credit cards, cash management, investment products, treasury services, and corporate banking. Metrobank operates through branches, digital channels, and specialized service units across the Philippines, with selected international operations. The bank is known for its established domestic franchise, extensive customer base, and emphasis on responsible banking, operational reliability, and long-term client relationships. Employees work in a regulated environment where service quality, risk management, data protection, teamwork, and continuous process improvement are important. The company offers opportunities across branch banking, operations, technology, finance, risk, sales, and relationship management.