HEAD, INCIDENT AND RECOVERY DEPARTMENT

Role summary

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The Head of Incident and Recovery Department is expected to lead the bank’s incident management, service recovery, and operational resilience functions. The role typically requires a bachelor’s degree in information technology, computer science, business, or a related discipline, with substantial experience in IT operations, incident response, disaster recovery, business continuity, or risk management. Professional certifications such as ITIL, CISA, CISSP, or related credentials may be advantageous. The successful candidate should be capable of managing critical incidents, coordinating cross-functional recovery efforts, strengthening response procedures, reporting to senior leadership, and ensuring services are restored within agreed targets. Strong leadership, communication, crisis-management, analytical, and stakeholder-management skills are essential.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Founded in 1962, it provides retail and corporate banking, treasury, investment banking, wealth management, payments, and digital financial services to individuals, businesses, and institutions. The bank operates through an extensive branch and ATM network, supported by electronic and mobile banking platforms. Metrobank serves customers across the Philippines and maintains relationships with international banking and financial partners. As a major financial institution, it employs professionals in technology, operations, risk, compliance, finance, customer service, and relationship management. The company places importance on responsible banking, service quality, innovation, employee development, and maintaining resilient systems that support secure and reliable banking services.