FRAUD OPERATIONS OFFICER

Job Description

The Fraud Operations Officer helps detect, investigate, and prevent potentially fraudulent banking transactions and customer activity. Typical responsibilities include reviewing alerts, analyzing transaction patterns, validating suspicious cases, coordinating with branches and internal teams, documenting investigations, and escalating confirmed or high-risk incidents. Candidates are generally expected to hold a bachelor’s degree, preferably in banking, finance, accounting, criminology, business, or a related field. Experience in fraud detection, anti-money laundering, banking operations, investigations, or risk control is an advantage. The role requires sound judgment, strong analytical and documentation skills, attention to detail, confidentiality, and the ability to work under pressure, meet service-level targets, and handle shifting schedules when required.

Company Info

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Founded in 1962, it serves individual, business, corporate, and institutional customers through a broad network of branches, ATMs, digital platforms, and specialized financial services. Its offerings include deposits, consumer and commercial lending, credit cards, payments, investment banking, treasury, wealth management, and cash management. Metrobank is part of the Metrobank Group, which has interests across banking and related financial services. The bank employs professionals in areas such as branch banking, technology, operations, risk, compliance, finance, customer service, and relationship management. Its Taguig operations support many central, digital, and control functions. Employees typically work in a structured, regulated environment where customer protection, integrity, service quality, collaboration, and responsible risk management are important.

Destination Guide

The Philippines offers career opportunities in banking, shared services, technology, business process outsourcing, finance, healthcare, tourism, and education. Metro Manila, especially Taguig, Makati, and Quezon City, is the country’s main corporate hub, while Cebu and Davao also provide growing employment markets. Filipino culture is generally warm, family-oriented, community-minded, and English-friendly. Urban life offers malls, restaurants, international communities, and extensive public transport, although traffic and rainy-season disruptions can be challenging. Living costs vary considerably; Taguig is among the more expensive areas, particularly for rent. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) work visa. Requirements can change, so applicants should confirm current rules with the Philippine Bureau of Immigration and their employer before relocating.