CBS - COLLECTIONS OFFICER

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Collections Officer is responsible for contacting customers with overdue accounts, explaining outstanding balances, arranging repayment plans, documenting collection activity, and helping reduce delinquency while protecting the customer relationship. Requirements typically include a bachelor’s degree or relevant college-level education, strong communication and negotiation skills, basic computer proficiency, and willingness to work with performance targets. Experience in banking, credit cards, loan servicing, customer service, or collections is advantageous. The successful candidate is expected to be persistent, professional, accurate, customer-focused, and able to handle difficult conversations confidentially. Flexibility for shifting schedules, strong follow-through, and compliance with bank policies and data-privacy requirements may also be required.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest and most established banking groups. Founded in 1962, it provides services to individual customers, businesses, corporations, and institutional clients through branches, digital channels, cards, loans, deposits, investments, and treasury products. The bank operates across the Philippines and maintains an extensive workforce serving the country’s growing financial-services market. Metrobank is known for its focus on relationship banking, risk management, customer service, and technology-enabled financial solutions. Its employees may receive structured training, career-development opportunities, health and insurance benefits, and other employment benefits, depending on the role and hiring terms. A Collections Officer supports the bank’s consumer-credit operations by helping customers resolve overdue obligations while contributing to portfolio quality and responsible lending practices.