The Collections Officer is responsible for contacting customers with overdue accounts, explaining outstanding balances, arranging repayment plans, documenting collection activity, and helping reduce delinquency while protecting the customer relationship. Requirements typically include a bachelor’s degree or relevant college-level education, strong communication and negotiation skills, basic computer proficiency, and willingness to work with performance targets. Experience in banking, credit cards, loan servicing, customer service, or collections is advantageous. The successful candidate is expected to be persistent, professional, accurate, customer-focused, and able to handle difficult conversations confidentially. Flexibility for shifting schedules, strong follow-through, and compliance with bank policies and data-privacy requirements may also be required.
Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest and most established banking groups. Founded in 1962, it provides services to individual customers, businesses, corporations, and institutional clients through branches, digital channels, cards, loans, deposits, investments, and treasury products. The bank operates across the Philippines and maintains an extensive workforce serving the country’s growing financial-services market. Metrobank is known for its focus on relationship banking, risk management, customer service, and technology-enabled financial solutions. Its employees may receive structured training, career-development opportunities, health and insurance benefits, and other employment benefits, depending on the role and hiring terms. A Collections Officer supports the bank’s consumer-credit operations by helping customers resolve overdue obligations while contributing to portfolio quality and responsible lending practices.
The Philippines offers banking, shared-services, technology, tourism, healthcare, education, and business-process outsourcing opportunities, with Metro Manila, Cebu, and Davao as major employment centers. The culture is generally warm, family-oriented, community-minded, and English-friendly; respect, hospitality, and relationship building are important at work. Lifestyle ranges from busy metropolitan living in Manila to more relaxed coastal and provincial communities. Living costs vary, with housing and commuting usually highest in central Metro Manila. Foreign nationals normally need an appropriate work visa or permit sponsored or supported by an employer; tourist status does not authorize employment. Common requirements include a valid passport, employment contract, immigration documentation, and sometimes an Alien Employment Permit. Relocating workers should check current rules with the Philippine Bureau of Immigration and Department of Labor and Employment, arrange health insurance, and research transport, housing, taxes, and typhoon-season conditions before moving.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...