CBS - RECOVERIES SPECIALIST

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The CBS Recoveries Specialist supports the recovery of overdue or charged-off consumer banking accounts. Typical responsibilities include contacting customers through approved channels, negotiating repayment arrangements, monitoring promises to pay, maintaining accurate case records, preparing reports, and coordinating with internal units or external partners when escalation is required. Candidates generally need a bachelor's degree, preferably in business, finance, banking, or a related field, along with experience in collections, customer service, credit operations, or recoveries. Strong communication, negotiation, organization, numeracy, and computer skills are expected. The successful candidate should be target-oriented, resilient, discreet with customer information, compliant with banking regulations, and willing to work under performance deadlines and, where required, flexible schedules.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines' largest universal banks. Established in 1962, it serves individual customers, businesses, institutions, and government-related clients through a broad network of branches, digital channels, and subsidiaries. Its services include deposits, consumer loans, credit cards, corporate and commercial banking, treasury, investment banking, wealth management, and payments. Metrobank is known for its long-standing presence in the Philippine financial sector and its focus on customer service, responsible banking, technology adoption, and employee development. The bank employs professionals across relationship management, operations, risk, compliance, technology, finance, and customer support. This role is associated with its consumer banking operations and contributes to maintaining portfolio quality by helping customers resolve delinquent accounts in a structured, professional, and regulatory-compliant manner.