The Collections Associate is responsible for contacting customers with overdue loan or credit-card accounts, discussing payment concerns, arranging suitable repayment solutions, and documenting collection activities accurately. Typical requirements include a bachelor's degree, preferably in business, finance, or a related field; good communication and negotiation skills; basic computer proficiency; and willingness to work with performance targets and shifting schedules. Experience in banking, collections, customer service, or a contact-center environment is advantageous. The successful candidate is expected to remain professional and persistent, protect customer information, follow Metrobank policies and applicable regulations, meet productivity and recovery goals, and handle difficult conversations with patience and sound judgment.
Metropolitan Bank & Trust Company, widely known as Metrobank, is one of the Philippines' major universal banks. Established in 1962, it serves individuals, small and medium-sized enterprises, large corporations, and institutional clients through a nationwide branch and digital-banking network. Its services include deposits, consumer and commercial loans, credit cards, payments, treasury products, investment banking, and wealth management. Metrobank is part of the Metrobank Group, which also has businesses in finance, leasing, insurance, and related financial services. The bank is recognized as a significant employer in the Philippine financial-services sector and offers roles across branches, operations, technology, risk, customer support, and corporate banking. The Pasay location is within Metro Manila's major business and transport corridor.
The Philippines offers job opportunities in banking, business-process outsourcing, technology, healthcare, education, tourism, retail, and shared services, with Metro Manila, Cebu, and Davao as major employment centers. Filipino culture is generally warm, family-oriented, English-friendly, and relationship-focused; workplace environments often value respect, teamwork, and flexibility. Lifestyle ranges from busy urban living in Manila to more relaxed coastal and provincial communities. Costs are highest in central Metro Manila, while commuting can be challenging. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) working visa; requirements vary by nationality and role. New arrivals should confirm immigration rules, arrange housing near work, budget for transport, and consider health insurance. The country has a tropical climate, so typhoons, heat, and seasonal flooding should be considered when choosing a location.
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