SPECIAL ACCOUNTS OFFICER

Job Description

The Special Accounts Officer manages distressed, delinquent, or non-performing loan accounts. Responsibilities typically include reviewing borrower financial information, monitoring account status, recommending collection or restructuring strategies, negotiating settlements, coordinating legal and remedial actions, preparing reports, and ensuring compliance with bank policies and regulations. Candidates are generally expected to hold a bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, with experience in credit evaluation, collections, loan servicing, remedial management, or banking preferred. Strong analytical, negotiation, communication, documentation, and problem-solving skills are important. The role requires sound judgment, attention to detail, professionalism, resilience, and the ability to handle confidential financial information while meeting recovery and portfolio-management targets.

Company Info

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides services to individual, commercial, corporate, and institutional customers through banking, lending, wealth management, investment banking, treasury, and digital channels. The bank serves customers nationwide through branches, ATMs, online platforms, and relationship-management teams. Metrobank is part of the GT Capital Holdings group and is recognized as a major player in the country’s financial-services sector. Its workforce supports a broad range of activities, including retail banking, credit administration, risk management, operations, technology, and corporate finance. Employees typically work in a structured, regulated environment where customer service, ethical conduct, teamwork, professional development, and prudent risk management are emphasized.

Destination Guide

The Philippines offers employment opportunities in banking, finance, business-process services, technology, healthcare, tourism, manufacturing, and education. Major career centers include Metro Manila, Cebu, and Davao, while many roles are also available through hybrid or remote arrangements. Filipino culture is generally warm, family-oriented, community-minded, and respectful, with English widely used in workplaces. Lifestyle varies from fast-paced urban living in Manila to a more relaxed coastal or provincial setting. Living costs depend heavily on location, with housing and transportation usually highest in Metro Manila. Foreign nationals normally need an appropriate work visa or permit, commonly sponsored or supported by the employer; requirements can include an approved employment contract and government clearances. Relocating employees should budget for housing, healthcare, transportation, and immigration processing, and verify current rules with the Bureau of Immigration and their employer before moving.