SPECIAL ACCOUNTS OFFICER

Role summary

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The Special Accounts Officer manages distressed, delinquent, or non-performing loan accounts. Responsibilities typically include reviewing borrower financial information, monitoring account status, recommending collection or restructuring strategies, negotiating settlements, coordinating legal and remedial actions, preparing reports, and ensuring compliance with bank policies and regulations. Candidates are generally expected to hold a bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, with experience in credit evaluation, collections, loan servicing, remedial management, or banking preferred. Strong analytical, negotiation, communication, documentation, and problem-solving skills are important. The role requires sound judgment, attention to detail, professionalism, resilience, and the ability to handle confidential financial information while meeting recovery and portfolio-management targets.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides services to individual, commercial, corporate, and institutional customers through banking, lending, wealth management, investment banking, treasury, and digital channels. The bank serves customers nationwide through branches, ATMs, online platforms, and relationship-management teams. Metrobank is part of the GT Capital Holdings group and is recognized as a major player in the country’s financial-services sector. Its workforce supports a broad range of activities, including retail banking, credit administration, risk management, operations, technology, and corporate finance. Employees typically work in a structured, regulated environment where customer service, ethical conduct, teamwork, professional development, and prudent risk management are emphasized.