CSR-Teller, Cagayan de Oro - Gaisano C.M. Recto Branch

Role summary

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The CSR-Teller serves customers at Metrobank’s Gaisano C.M. Recto Branch by processing deposits, withdrawals, payments, account-related requests, and other over-the-counter transactions accurately and efficiently. Applicants typically need a bachelor’s degree, preferably in business, finance, accounting, or a related field, although relevant banking or customer-service experience may be considered. The role requires strong numerical ability, attention to detail, integrity, professional communication, and basic computer skills. Candidates are expected to follow bank policies, protect customer information, balance transactions, identify potential errors or suspicious activity, and provide courteous service. Flexibility, teamwork, a customer-focused attitude, and willingness to meet branch service and sales goals are also important.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ major universal banks. Established in 1962, it provides retail and corporate banking, deposits, lending, treasury, investment banking, remittance, digital banking, and wealth-management services. Metrobank serves individuals, businesses, institutions, and government-related clients through branches, automated channels, and digital platforms across the country. The bank is part of the Metrobank Group, which also has interests in finance, insurance, and related services. Its branch employees support daily banking needs while helping customers use suitable products and services. Metrobank generally emphasizes professionalism, customer service, operational accuracy, risk awareness, and ethical conduct. Benefits and compensation can vary by position, branch, experience, and current company policy.