PRODUCT AND PROCESS ANALYST

Role summary

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The Product and Process Analyst supports the review, improvement, and delivery of banking products and related processes. Typical requirements include a bachelor’s degree in business, finance, economics, information systems, or a related field; experience in banking, product management, business analysis, or process improvement; and strong analytical, documentation, communication, and problem-solving skills. The candidate is expected to gather requirements, analyze customer and operational needs, document workflows, coordinate with business and technology teams, monitor product or process performance, and recommend practical improvements. Familiarity with project management, data analysis, process-mapping tools, and regulatory requirements is advantageous. Attention to detail, teamwork, adaptability, and the ability to manage multiple deadlines are important.

About the employer

Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest universal banks. Established in 1962, it provides services to individual customers, businesses, institutions, and government-related organizations. Its offerings include deposits, consumer and commercial loans, credit cards, payments, wealth management, treasury services, investment banking, and digital banking. Metrobank operates an extensive branch and ATM network while continuing to invest in mobile platforms, automation, cybersecurity, and improved customer experiences. The bank is known for its established Philippine presence, broad corporate and commercial banking franchise, and emphasis on responsible growth and service quality. Its main office is in Makati, while many technology, operations, and support roles are based in Metro Manila, including Taguig. Employees generally work in structured, regulated environments with opportunities to develop expertise in banking products, analytics, operations, and technology.