CBS - COLLECTIONS SPECIALIST

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Collections Specialist is responsible for contacting customers with overdue accounts, explaining outstanding balances, negotiating suitable payment arrangements, documenting collection activities, and following approved banking policies and legal requirements. Candidates typically need a college degree or relevant experience in collections, customer service, banking, or finance. Strong communication, negotiation, organization, and basic computer skills are expected. The role requires professionalism, resilience, attention to detail, and the ability to handle difficult conversations while protecting customer information. Candidates should be comfortable meeting performance targets, maintaining accurate records, working with collection systems, and coordinating with internal teams to resolve account concerns. Experience in credit-card, loan, or consumer-banking collections is an advantage.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines' largest universal banks. Established in 1962, it provides services to individual customers, businesses, corporations, and institutional clients. Its offerings include deposits, consumer loans, credit cards, payments, treasury products, investment banking, commercial banking, and wealth management. Metrobank operates through branches, digital channels, contact centers, and specialized business units across the country. The bank is part of the Metrobank Group and serves both domestic and international customers through selected overseas offices and partnerships. As an established Philippine employer, Metrobank offers careers in banking operations, customer service, technology, risk, finance, sales, collections, and corporate support. Roles commonly emphasize ethical conduct, regulatory compliance, customer focus, teamwork, and continuous professional development.