IT Project Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc.

Job Description

This role manages IT projects supporting customer service and product development within Rakuten Payment. Responsibilities likely include planning project scope and schedules, coordinating engineers and business stakeholders, managing requirements, budgets, risks, testing, releases, and vendor relationships, and improving customer-facing payment services. Candidates are expected to have experience leading IT or systems development projects, strong stakeholder and communication skills, and the ability to manage multiple priorities. Experience with payment services, web systems, Agile or project management methodologies is advantageous. Japanese communication skills are likely important for coordination in Japan, while English may be useful in Rakuten’s international environment. The successful candidate should be organized, proactive, customer-focused, and comfortable working across technical and business teams.

Company Info

Rakuten, Inc. is a major Japanese technology and internet-services group headquartered in Tokyo. Founded in 1997, it operates an extensive ecosystem covering e-commerce, fintech, digital content, communications, travel, advertising, and professional sports. Rakuten Payment, Inc. provides payment and financial services such as online payment processing, Rakuten Pay, payment cards, and related merchant solutions. The company connects these services through the Rakuten ecosystem and its membership and loyalty programs. Rakuten has a large domestic customer base and an international presence, with a culture that emphasizes innovation, data-driven services, entrepreneurship, and collaboration across business units. Employees may work with diverse teams and technologies while helping develop products used by consumers and businesses throughout Japan.

Destination Guide

Japan offers strong opportunities in software engineering, project management, finance, manufacturing, healthcare, education, hospitality, and digital services. Tokyo, Osaka, Nagoya, and Fukuoka are major employment centers, with growing technology communities in regional cities. Workplace culture often values punctuality, teamwork, preparation, and respectful communication, although international companies may be more flexible. Japan provides excellent public transport, reliable infrastructure, good healthcare, and a high standard of living. Costs are highest in Tokyo, especially for housing. Daily life is generally safe and convenient, though Japanese language ability greatly improves workplace integration and access to services. Foreign professionals usually need an appropriate work visa, commonly sponsored by their employer; highly skilled workers may qualify for faster permanent-residency routes. Relocation typically involves securing housing, registering residence, obtaining health insurance, and arranging a bank account and phone service. Families should also research schools and childcare before moving.