This role supports the adoption and growth of Rakuten’s Store AI solution, working with retail or merchant customers from onboarding through ongoing use. Candidates are expected to have experience in customer success, account management, consulting, or project coordination, with strong communication and problem-solving skills. An understanding of digital products, SaaS, retail operations, or AI solutions is valuable. The role requires the ability to manage multiple stakeholders, explain technology clearly, gather customer feedback, and work closely with product, sales, and engineering teams. Business-level Japanese is likely important, while English may be useful in Rakuten’s international environment. The successful candidate will be proactive, customer-focused, commercially aware, and comfortable working in an incubation or rapidly changing business setting.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten’s services are connected through its membership and loyalty program, helping customers earn and use Rakuten Points across different businesses. The company also develops enterprise and merchant solutions, including data-driven tools, cloud services, and artificial intelligence products designed to improve retail and customer experiences. Rakuten has a large international workforce and promotes collaboration across business units and countries. Its culture is entrepreneurial and fast-moving, with employees often working on new products, partnerships, and technology-led ventures. This position sits within an incubation organization focused on developing and scaling innovative Store AI solutions.
Japan is an island nation made up mainly of Honshu, Hokkaido, Kyushu, Shikoku, and Okinawa. Tokyo and other major cities offer opportunities in technology, e-commerce, finance, consulting, engineering, customer success, and international business. Japanese ability is helpful for most customer-facing roles, although multinational companies may use English in some teams. Work culture values punctuality, preparation, teamwork, and respect for hierarchy, while many companies are gradually adopting more flexible and international practices. Japan offers excellent public transport, high-quality healthcare, safe cities, varied food, and easy access to mountains, beaches, and cultural sites. Living costs are highest in Tokyo, particularly for housing. Foreign employees generally need an appropriate work visa, commonly sponsored by the employer, and should arrange residence registration, health insurance, and a bank account after arrival. Research housing, taxes, language support, and relocation assistance before moving.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...