Manager, Case Management

Job Description

The Manager, Case Management role is expected to lead and oversee complex employee case management, ensuring matters are handled fairly, confidentially and in line with Qantas policies, employment legislation and workplace health requirements. The successful candidate will likely manage a team, provide advice on sensitive employee matters, monitor case outcomes, identify workplace trends and partner with HR, safety, medical and operational stakeholders. Strong experience in case management, employee relations, workers’ compensation, injury management or a similar people-services environment is expected. Candidates should demonstrate sound judgement, excellent communication, discretion, stakeholder-management skills and the ability to manage competing priorities in a large, safety-focused organisation.

Company Info

Qantas Airways Limited is Australia’s national airline and one of the country’s most recognised aviation brands. Founded in 1920, the Qantas Group operates domestic and international passenger services, as well as freight and supporting aviation businesses. Its main brands include Qantas and Jetstar, serving destinations across Australia and around the world. The company employs a large, diverse workforce across flight operations, airports, engineering, customer service, corporate functions and technology. Qantas places strong emphasis on safety, operational reliability, customer experience and responsible business practices. As a major Australian employer, it offers careers in both frontline aviation and specialist professional fields, including human resources, case management, finance, digital services and operations. Conditions and benefits vary by role, location and employment agreement.

Destination Guide

Australia offers employment opportunities in aviation, healthcare, construction, technology, education, hospitality, mining and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas may offer opportunities in tourism, agriculture and logistics. Australian culture is generally informal, diverse and multicultural, with an emphasis on work-life balance, direct communication and outdoor activities. Lifestyle varies from busy city living to relaxed coastal or regional communities; housing and transport costs can be high in major cities. Visitors and workers need the appropriate visa, such as a sponsored skilled visa, employer-sponsored pathway, working holiday visa or temporary skill-shortage option where eligible. Relocation usually requires proof of qualifications, English ability, health and character checks, and careful budgeting for accommodation, healthcare, transport and initial living expenses.