L&D Supervisor

Job Description

The L&D Supervisor supports the hotel’s learning and development strategy by coordinating training programs, onboarding, service standards, compliance sessions, and employee development activities. Candidates typically need hospitality experience, strong communication and presentation skills, organization, and confidence working with employees at different levels. Fluency in Japanese and working English may be expected at an international hotel in Tokyo. The role requires someone approachable, culturally aware, discreet, and able to manage schedules, training records, assessments, and follow-up effectively. The successful candidate is expected to promote Westin and Marriott values, encourage continuous learning, and help create a positive, high-performing workplace.

Company Info

The Westin Tokyo is a luxury hotel in Ebisu operated under Westin Hotels & Resorts, part of Marriott International. Westin focuses on guest wellbeing through its signature wellness philosophy, including the renowned Heavenly Bed, nourishing food, fitness facilities, and restorative guest experiences. The hotel serves international leisure and business travelers and offers accommodation, restaurants, meeting facilities, and event services. As part of Marriott International, employees may benefit from structured training, global career opportunities, staff travel programs, and established standards for guest service and professional development. The property places strong emphasis on thoughtful hospitality, employee engagement, inclusion, and consistent service delivery. Working at The Westin Tokyo offers exposure to a multicultural luxury-hospitality environment in one of Japan’s most important business and tourism destinations.

Destination Guide

Japan offers opportunities in hotels, restaurants, tourism, education, technology, healthcare, and international business, with Tokyo providing the widest range of roles. Japanese workplace culture values punctuality, respect, teamwork, cleanliness, and careful attention to detail. Tokyo is energetic and highly connected, while Osaka, Kyoto, Okinawa, and Hokkaido offer different lifestyles and tourism markets. Living costs, especially rent, can be high in Tokyo, but public transportation is excellent and everyday life is safe and convenient. Foreign nationals generally need an employer-sponsored work visa, with eligibility depending on qualifications and job duties; hospitality roles may use relevant work categories such as Engineer/Specialist in Humanities/International Services or Specified Skilled Worker. A passport, valid employment contract, residence registration, health insurance, and tax procedures are important after arrival. Learning practical Japanese significantly improves workplace integration and daily life, even when English is used professionally.