Mgr-Operations I

Job Description

The Operations Manager is expected to support the smooth daily running of the hotel, coordinate front-of-house and back-of-house teams, maintain service standards, resolve guest concerns, and help achieve operational and financial targets. Requirements typically include hotel or hospitality management experience, strong communication and leadership skills, sound knowledge of guest-service procedures, and the ability to work flexible shifts, weekends, and holidays. The successful candidate should be organized, hands-on, commercially aware, and comfortable working in a multicultural environment. Fluency in English is generally important, while Mandarin or other relevant language skills may be preferred. Experience with hotel systems, staff scheduling, health and safety procedures, and performance reporting would be advantageous.

Company Info

citizenM is a Netherlands-founded hospitality company known for affordable luxury hotels designed around modern travelers. Its properties typically combine compact, technology-enabled rooms with stylish shared spaces, self-service check-in, 24-hour food and beverage offerings, and a strong emphasis on informal service. The brand aims to make hotel stays simple, comfortable, and social, with efficient operations supported by digital tools. citizenM Taipei North Gate is located in central Taipei, close to major transport links, shopping areas, cultural attractions, and Taipei Main Station. Employees generally work in a fast-paced, international environment where teamwork, practical problem-solving, and friendly guest interaction are highly valued. The company appeals to travelers seeking reliable design, convenient locations, and a less traditional hotel experience.

Destination Guide

Taiwan offers strong opportunities in hotels, restaurants, tourism, technology, education, and international business, especially in Taipei, Taichung, and Kaohsiung. The culture blends Chinese traditions with Japanese and global influences, and people generally value courtesy, efficiency, family, and good food. Daily life is convenient, with excellent public transport, night markets, affordable dining, healthcare, and easy access to mountains, beaches, and hot springs. Taipei is lively and international, although housing near central districts can be expensive. Foreign employees normally need an employer-sponsored work permit and an appropriate work visa or residence status; requirements depend on nationality, qualifications, salary, and job type. A passport, authenticated qualifications, health checks, and employment documents may be requested. Learning basic Mandarin is helpful, though English is common in international hotels. Before relocating, check current rules with Taiwan’s National Immigration Agency and the employer’s human-resources team.