Senior Mgr-Reservations

Job Description

The Senior Manager, Reservations is responsible for leading the reservations team, managing room bookings, improving conversion, coordinating with front office, sales and revenue management, and ensuring accurate inventory control. Candidates are generally expected to have several years of reservations or rooms-division experience, preferably in an upscale hotel or international resort. Strong knowledge of hotel reservation systems, distribution channels, forecasting, guest service standards and team supervision is important. The role requires excellent communication, commercial awareness, attention to detail and the ability to work under pressure in a resort environment. A relevant hospitality qualification and good English skills are typically expected; knowledge of additional languages and Marriott systems would be advantageous.

Company Info

Weligama Bay Marriott Resort & Spa is a luxury beachfront resort in southern Sri Lanka, operated under Marriott International, one of the world’s leading hospitality companies. The resort combines upscale accommodation, restaurants, spa facilities, meeting spaces and leisure activities overlooking Weligama Bay. It serves international holidaymakers, families, business groups and luxury travelers, with a strong focus on attentive service and local experiences. Marriott International provides structured operating standards, global career opportunities, training and access to a broad portfolio of hotel brands. Employees at the resort typically work in a multicultural, guest-focused environment where teamwork, professionalism, brand consistency and commercial performance are highly valued. The property is also well positioned for access to Sri Lanka’s southern beaches, surfing areas, wildlife attractions and historic destinations such as Galle.

Destination Guide

Sri Lanka offers hospitality, tourism, technology, education, healthcare, finance and construction opportunities, with resorts and hotels particularly active along the south coast. The country has a warm, welcoming culture influenced by Sinhalese, Tamil, Muslim and colonial traditions. Life is generally relaxed and community-oriented, while Colombo provides a faster urban lifestyle; Weligama is more coastal, informal and seasonal. Living costs are lower than in many international destinations, although imported goods and premium housing can be expensive. Foreign employees normally need an employer-sponsored employment visa or residence approval arranged with Sri Lankan authorities before working legally. Employers often assist with documentation, accommodation, meals, transport or medical cover, but this should be confirmed in the contract. New arrivals should research healthcare access, banking, taxation, local transport and monsoon patterns. Respecting religious customs, modest dress at temples and local etiquette will help with relocation and workplace integration.