Front Office All Rounder

Job Description

The Front Office All Rounder supports the smooth operation of the hotel’s reception and guest services functions. Typical responsibilities include welcoming and checking in guests, processing check-outs and payments, answering enquiries, managing reservations, handling guest requests, coordinating with housekeeping and other departments, and resolving issues professionally. Candidates are generally expected to have strong communication and customer-service skills, a polished presentation, good computer literacy, and the ability to work accurately under pressure. Previous hotel or front-office experience is advantageous, although hospitality-focused applicants with a positive attitude may be considered. Flexibility to work rotating shifts, including weekends and public holidays, is required. Knowledge of Opera or similar hotel systems and the right to work in Australia are desirable.

Company Info

Melbourne Marriott Hotel is part of Marriott International, one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous countries. Located in central Melbourne, the hotel serves business and leisure travellers with accommodation, restaurants, bars, meeting facilities, guest services and event spaces. Marriott is recognised for its structured training, international career opportunities and service-focused culture. Employees are expected to demonstrate professionalism, teamwork, respect and genuine care for guests. The company also promotes inclusion, learning and internal progression through its global network of brands and properties. Working at Melbourne Marriott can provide experience in a full-service luxury hotel environment, exposure to international guests and opportunities to develop in front office, food and beverage, events or broader hotel operations.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, cafes and tourism businesses, particularly in Melbourne, Sydney, Brisbane, Perth, the Gold Coast and regional destinations. Workplace culture is generally informal but professional, with emphasis on punctuality, teamwork, direct communication and responsible service. Melbourne provides a lively urban lifestyle, excellent dining, arts, sport and public transport, although rent and living costs can be high. International applicants usually need a valid work visa, such as a Working Holiday visa, employer-sponsored visa or another eligible work permit. Requirements vary by nationality, age, qualifications and occupation. Before relocating, arrange appropriate visa approval, health insurance, accommodation funds, tax-file registration and an Australian bank account. Hospitality roles may involve evening, weekend and holiday shifts, but can offer valuable experience and pathways to longer-term employment.