Freight Agent

Job Description

A Freight Agent supports the movement of customer shipments by coordinating bookings, preparing and checking transport documentation, tracking consignments, communicating with customers and carriers, and helping resolve delays or service issues. The role typically requires strong organisation, attention to detail, customer-service skills, basic computer literacy, and the ability to work accurately under time pressure. Experience in freight forwarding, logistics, customs, or transport administration is useful, while knowledge of shipping procedures and relevant systems is advantageous. DHL expects candidates to be dependable, commercially aware, safety-conscious, and comfortable working collaboratively in a busy operational environment. Flexibility may be required for shift work, changing priorities, and regular communication with international colleagues and customers.

Company Info

DHL is a global logistics and supply-chain company operating across express delivery, freight forwarding, contract logistics, e-commerce and specialist transportation. It serves businesses and consumers in more than 220 countries and territories, connecting manufacturers, retailers and individuals through air, road, ocean and warehousing networks. In the United Kingdom, DHL employs people across airports, depots, distribution centres, offices and customer sites. The company is part of DHL Group and includes well-known divisions such as DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. Its work depends on reliable operations, technology, international coordination and strong customer service. DHL also places emphasis on safety, sustainability, inclusion and employee development. A Freight Agent would generally contribute to the day-to-day coordination and administration that keeps shipments moving efficiently and customers informed.

Destination Guide

The United Kingdom offers substantial opportunities in freight forwarding, aviation, warehousing, road transport, supply-chain planning and customer operations, particularly around London, Heathrow, Manchester, Birmingham, East Midlands and major seaports. Workplaces are generally professional, multicultural and team-oriented, with emphasis on punctuality, clear communication and individual responsibility. Lifestyle varies from busy urban living to quieter coastal and rural communities; public transport is strongest in larger cities. Housing and commuting can be expensive, especially in southeast England. Citizens of the UK and Irish citizens have unrestricted work rights. Other nationals usually need an appropriate visa, such as the Skilled Worker route, and must meet sponsorship, salary and eligibility requirements; many operational roles may not qualify, so this should be checked carefully. Applicants should verify current rules with GOV.UK and confirm whether the employer sponsors the specific position. Relocation planning should include accommodation, National Insurance, banking, healthcare registration and transport costs.