DevOps Engineer - Conversational Experiences Department (CXD)

Role summary

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The role involves designing, building, and operating reliable DevOps environments for Rakuten’s Conversational Experiences Department. Typical requirements include professional experience with cloud platforms, Linux, containers, CI/CD, infrastructure as code, monitoring, and automation, along with programming or scripting skills. Experience with Kubernetes, AWS, GCP, Azure, security practices, and production troubleshooting is advantageous. Candidates are expected to improve deployment efficiency, system availability, scalability, and operational quality while working closely with software engineers, product teams, and international colleagues. Strong communication, ownership, problem-solving ability, and a willingness to work in an evolving conversational AI environment are important.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet-services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, online advertising, and other consumer and business services. Rakuten’s membership and loyalty platform connects many of these offerings, allowing customers to earn and use Rakuten Points across the ecosystem. The company has a large international workforce and promotes English as a common corporate language in many departments. Its technology teams work on large-scale platforms, cloud services, data systems, mobile networks, artificial intelligence, and digital customer experiences. Working at Rakuten can provide exposure to global products and fast-moving technology initiatives, although the environment may be demanding and highly collaborative.