Technology Support III - Markets Technology

Role summary

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This role supports technology platforms used by J.P. Morgan’s Markets business in Malaysia. Requirements typically include several years of experience in application or production support, strong troubleshooting skills, familiarity with Unix/Linux, SQL, monitoring tools, incident and problem management, and the ability to work with global technology and business teams. Knowledge of financial markets, trading systems, ITIL practices, automation, and scripting is advantageous. The candidate is expected to investigate incidents, restore services quickly, identify root causes, maintain operational stability, document procedures, and participate in an on-call or shift-support model. Strong communication, analytical thinking, ownership, and the ability to work effectively under pressure are important.

About the employer

J.P. Morgan Chase & Co. is a leading global financial services firm headquartered in the United States. Its businesses cover investment banking, commercial banking, consumer and community banking, asset management, payments, and securities services. The company supports corporations, governments, institutional investors, small businesses, and individual customers across numerous international markets. Its Markets division provides trading, sales, research, financing, and technology services across equities, fixed income, currencies, and commodities. Malaysia is an important regional location for technology, operations, and service functions, supporting the firm’s global platforms and clients. Employees typically work in a highly regulated, technology-intensive environment where resilience, cybersecurity, risk management, teamwork, and operational discipline are strongly valued. Compensation may include base salary, bonuses, medical benefits, retirement contributions, and other employee benefits, depending on level and employment terms.